Frequently Asked Questions
Everything you need to know about our lightning-fast 60-minute delivery service.
How does the 1-hour delivery guarantee work?
Once your order is confirmed, our local fulfillment partners pick and pack your items immediately. A dedicated courier is dispatched to ensure your package arrives at your doorstep within 60 minutes of the order timestamp.
What areas do you currently serve?
We currently operate in major metropolitan areas. You can check if your specific zip code is eligible for 1-hour delivery by using the location selector at the top of our homepage.
Is there a weight or size limit for express orders?
To maintain our speed guarantee, orders are limited to items that can be safely transported by a standard delivery vehicle or motorbike. Extremely bulky items like large furniture may require a scheduled delivery window instead.
What happens if my delivery takes longer than an hour?
If we miss our 60-minute window due to traffic or high demand, we will automatically refund your delivery fee and provide a discount code for your next order as part of our service guarantee.
Can I track my order in real-time?
Yes. As soon as your order is picked up, you will receive a link via SMS or email to a live map where you can track your courier's progress directly to your address.
What is your return policy for express items?
We offer a 14-day return window for most items. If you received the wrong product or a damaged item during the express delivery, please contact our support chat immediately for an instant resolution.